Ordered a footstool in May for £200, delivery estimated 12 weeks which was pushed on another 2 weeks due to issues with international supply chain apparently, to be fair communication was quite good as I expressed concern about the Watchdog report so they obviously responded to that. On day of delivery, driver turned up totally unprepared, no mask, I had to offer him a pair of scissors to open up the item then on opening he dumped the item at the door, none of the pre-delivery blah around Sofology's adherence to COVID safety and installing the item in the room it would be used in applied. The footstool colour and material are beautiful but the design is a poor finish with the lid way too heavy for the mechanics so it isn't flush square all the way round so looks odd as the lid is wider than the footstool where the opening mechanism has forced it. Won't be purchasing from Sofology again.