I placed an order consisting of several items in early September. One item didn’t arrive by the end of September so I emailed to track it down but the reply referred to another item which had already arrived, so I thought it would be easier to call them. I was on the phone for 19 minutes (on hold mostly) and this one call has cost me £11.58!!!!!! To add insult to injury, the guy on the phone told me the item was coming but I got another email two days later to tell me the item was lost and that I was being refunded. Absolutely useless customer service and I’m disgusted at the price I’ve had to pay to call you. I’ve been a long-standing customer but I won’t be ordering from you again.