Review of Leaderonline.com


Rated 1 out of 5 stars

I ordered flooring from leader floors a…

Update: Leader Floors are useless when it comes to claiming under your warranty. Even with proof of images they try to say we ourselves have done it from not using the floor properly. Unless your not supposed to walk on it?

Anyway I'm going ahead with legal proceedings. Please all I advise you do not buy flooring from this store. If you have made an order refuse it at the door or you will regret it!!!



I ordered flooring from leader floors a few months back. The floor was beautiful. Exactly what I wanted. Around 2 weeks after having the flooring fitted I started noticing chips. Now around 6 months later there is chips in nearly every part of the floor. Small and big chips. My living room floor is covered with a large rug and all around the rug there is chips. Kitchen chips . I have made a complaint and will be taking it further as for the price I've paid it isn't acceptable. My previous flooring I paid quater of the price and it lasted 7 years and still looked new. This one I have just about had 6 months and it looks 60 years old. Disappointed

October 6, 2021
Unprompted review

Reply from Leaderonline.com

Hi there,

We are so sorry to hear you're experiencing issues with your flooring.
We will of course do everything we can to help you with this. As you have not left your real name or order number, I'm unable to look into it from here.
However all we require from you is images of the issue you are experiencing and a complaints form filling in. We can then pass along all of this information to the manufacturer of your flooring and begin a claim under your manufacturer warranty.
We do wish you had given us the opportunity to help you with this, before leaving us a 1 star review.
Please do contact us with the above information however at help@leaderfloors.co.uk and we will be more than happy to help you with this.

Kind regards,
Leader Floors