I've been a customer of them for 10+ years buying multiple gaming rigs & various pherifericals. There wasn't on instance when something went wrong. Sure, I had to change some parts on warranty or do returns in case product dissapointed but Alternate were always nice about it. One thing that I didn't like but it is understoodable esspecially during the pandemic, is their physical shop timetable. I always had to check the site before going there if I needed something on short notice since they had weird working times.