I REPEAT MY REVIEW OF A FEW WEEKS AGO
I REPEAT MY REVIEW OF A FEW WEEKS AGO : DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!!!!! THEIR CUSTOMER SERVICE IS ABSOLUTELY NON EXISTENT; COMPLAINTS TAKE YEARS, YES, YEARS TO GET RESOLVED AND NOONE BUT NOONE WITHIN THE ORGANISATION HAS ANY SENSE OF RESPONSIBILITY OR A DESIRE TO HELP THE CUSTOMER WHATSOEVER. THEY ARE WITHOUT DOUBT THE WORST COMPANY THAT I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. YOU HAVE BEEN WARNED!!!
Reply from Outfox Energy
Hi Lily,
Many thanks for your review although we are disappointed to hear this. We aim to provide the best service possible, and we do apologise that this wasn't the case for you this time. We are sure that hopefully one day we will regain your confidence in us where you'll experience the best of our service to you. We will take your feedback on board and forward this to the relevant department.
Kind regards,
Team OTM.