There was a problem with the website on my initial order which resulted in me being charged 3 times however this was very quickly resolved, once I received the machine I was then told it would be over a month to get it installed but I could be added to a list of cancellations, within a day I was contacted and booked in for an engineer to come install my device so from order to installation took only 4 days in total! very impressed with the machine so far, the customer service can be difficult to communicate with due to the language barrier but overall they have been amazing and resolved all issues raised. would highly recommend. finally I can drink water that tastes and feels clean! no nasty smells and it doesn't taste like i'm drinking pool water from the amount of chlorine!