Review of Viking Direct


Rated 3 out of 5 stars

Don’t do next day delivery even though they say they do on the website.

Still waiting on my order which was meant to be delivered the next working day but wasn’t dispatched until the day after I ordered it.

Will not be ordering anything again.

I have been in touch with customer services and have been told orders take 24-48 hours which is not what it says on your website. I have asked for a refund for my delivery charge and have been told I have to wait the 48 hours and If I still haven’t received my order then I will get a refund. This is not good enough as far as I’m concerned.

September 3, 2021

Reply from Viking Direct

Good Afternoon Adam,

I am sorry to hear you have not received your order.

If you could please email: ukiehelp@viking-direct.co.uk quoting TRUST PILOT in the subject line, along with your account number, we will be happy to assist you.

Many thanks

The Viking Team