Essent is by far the worst energy company that exist.. I was call several times while i was with another company. After Many calls i accepted their offer however i requested that start date on a specific date because i wanted to recieved my welcome gift from the company that i was with at the time.. the contract was creatied, agreed upon and signed, to my supprised i recieved an email from the other company saying that i must pay a fine for ending before time and i can no longer recieved the welcome gift, when i contacted essent they said according to the contract i agreed to start on the date in which they had started, i went to the contract on the website and it was totally changed, its was good on my part that i immediately printed my contract after our agrement, i was asked e-mail a copy of my contract which they reviewed then admit that IT was a fault on their part.. they contacted the company that i was with and arranged for everything to be return to how it was. If i didn't have a printed copy of the contract i would have lost my welcome gift from the other company and also have to pay a fine and i would have also had to pay a fine at Essent because after that i wouldnt have wanted to remain with Them. I recently ended my contract with Them and paid €259 fine for ending the contract but with all the complication, Lies and decitifullness i recieved from Essent it was the best €259 i ever spend.. never in life Will i ever return to or suggest Essent to anyone.