The incompetence of this rubbish company is outstanding. Or in a better word truly pathetic and shameful company. How do they get away with it just like Amazon? U can't talk to a single person at Hermes anymore. Because they no they will get grief because they give such a crap service. So they do a automated service which is no help whatsoever really bad really. We had a parcel delivered to the wrong address? But it takes days if not weeks to sort it out with Hermes truly pathetic. The courier supposedly delivered it my friends address with a picture to confirm it. Well they didn't deliver it to the right address? As there is only one address with la Ciotat house? And the picture the driver took was not the right address. So God knows what the driver was doing because there is only one la ciotat house old Taunton road? And God knows where the delivery driver delivered r parcel. But I can't say this strongly enough STAY AWAY FROM HERMES THE INCOMPETENCE IF THUS COMPANY IS TRULY APPALLING!!!