Charged for an item bit yet received a different cheaper item
I placed an order for a 320GB Sony Super Slim PS3 in Charcoal Black.
I received a 250GB PS3 Slim instead and not the super slim i ordered.
On the website the 320GB Super Slim is £104.99 which is what i paid towards my order because i also bought 2 games aswell but i still havent received yet...The standard 250GB PS3 Slim on the website that i have received is £79.99 so paid £104.99 and didnt receive the 320GB ps3 super slim i got a 250GB ps3 Slim instead 🤦♂️🤷♂️
I emailed them and asked if i could get the console and just be refunded the difference only to be told to send it back so i sent another email asking the same thing,im yet to get a response still.
I even attached a photo for them to see its not a super slim i serioualy wished that i didnt bother to make my purchases to be honest but so far the customer service is truly terrible and shocking 🤦♂️🤷♂️
Reply from musicMagpie
Hello Marc,
I am very sorry to learn your experience has not been positive.
When we first received your review, I reached out to you directly to ensure this matter was resolved as soon as possible. We are very sorry that the incorrect console was dispatched out to you and we completely understand your frustrations. Feedback has been relayed to the relevant department to ensure this is investigated further internally.
I can confirm that we have issued the partial refund and these funds should now be settling back into your account. We do hope that you are now happy with the console now the price has been corrected.
We appreciate your co-operation during this time and hope that this incident has not deterred you from using our services in the future. Please be sure to contact us again if you have any further enquiries.
Kind regards,
Lily
musicMagpie