been really let down by toolstation…
been really let down by toolstation this time i guy from custemer service got in touch said was going to sort it then nothing as a long term custemer feel really let down since being contacted by custermer services said to contact them tried but every time 20 plus minite wait also suggested email sent 2 no repy . also suggested web chat but every time chat unavaiable at this time been to the shop and they say they cant contact them either so toolstation we have had the covid for over 18 month you really need to sort out the customer service dept
Reply from Toolstation
Good Evening, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind Regards, Issy.