Used to be such a great company with good customer service you could call - now the chat function makes speaking to a human so difficult, impossible to edit an order, no proper complaints process, and to top it off stayed in all day for a delivery that didnt arrive. In the past I've overlooked poor quality shower tray, blocking waste, and expensive add ons given it tends to be cheaper overall. I have used VP four times and recommended to several others, but it will be the last time I use based on the experience I've had this time - you need to start using phones again and improve your service.