This company is a scam! You can't contact them via phone as they created a fake line and when it's your turn, the lines drop all the time! In their terms and condition, you can cancel and get a full refund within 5 days, too bad because after they just disappear! It's almost a month and I still didn't get any refund.

Absolutely unacceptable! SCAM, be very careful!

Edited: after their answer, we DID actually forward the initial email to the one they wrote below in the their answer. Did somebody answer? No, never. And did we receive the refund? No, of course. And they have all the right information to just make an easy payment.
I repeat: BE VERY CAREFUL AND STAY FAR FROM THIS SCAM COMPANY. We warned the Dutch government about them.