Hi Kenj,

I am sorry to read that you have been left waiting for much longer than expected to get through to our team. We can appreciate that it’s very frustrating when our lines do get busy, however, I can assure you that our teams are always working hard to answer all calls as soon as possible. If you would like to raise any concerns, please fill out the complaints form via the link below and our team will assign a case handler to investigate this accordingly.

https://www.rac.co.uk/complaints

Thank you,

Gary