Appalling service
Appalling service, poor response and just automated responses. That’s on Twitter and on the phone. I had great BB until about 5 years ago and now although great in one room the rest of the house is patchy. Buffering etc. So you want me to pay for boosters or downgrade the power for the same money Not a great service. Said this now for everyone of these surveys and never get a response. paper exercise.
Reply from Virgin Media
Hello Roo,
Thank you for taking the time to leave a review. I'm sorry that you've had a poor experience with our services. This is very disappointing to hear, and I can assure you that this isn't the level of service that we want to provide.
If you would like to discuss this matter further with a member of our team, please give us a call on 0345 454 1111. We are here to help and would really like to get this issue resolved for you.
Many thanks,
Hayley