This company won't perform and has no integrity. After posting this review, their response was the same yada yada they spew at all of their negative reviews, they probably don't even read them. But the facts remain. They don't fulfill their promises. They're unprofessional. They do shoddy diagnoses, upsell, and have no ethics. And, to top it off, in response to negative reviews, they say to call them, but, they blocked my calls, and I don't want to yell from here to Prescott. There's a right way and a wrong way to handle legitimate complaints, they didn't learn the right way, and they perfected the wrong way, they ignore you.

We had two service calls from One Hour Heating and Cooling/Benjamin Franklin Plumbing to two different properties. We paid on the spot.

Their HVAC tech appraised one of those units "dead", it had multiple issues, and, "no freon and they don't make it anymore," and the unit had to be replaced, "Someone will call you to give you a price for that".

I never did get that call. Days went by, I got no call from anyone. Our home warranty people sent a tech who replaced the compressor motor and the unit started cooling immediately, the tech said the refrigerant is fine.

I wanted an invoice for each of those calls, as is common business practice. I have received one. I still need the second one. It's been "coming" for 2 weeks.

I also wanted the 5-year warranty for the extra expensive capacitor the agent promised upon taking payment. I had to chase One Hour Heating and Air Conditioning of Prescott for that.

Then I scheduled an appointment with Benjamin Franklin Plumbing, same syndicate, and got a 1-5pm window, "They will call when they're on the way".

We had to have someone on hand to meet their tech, I suppose they're not bonded and insured.

I got a recorded call requesting I call and confirm that appointment the day of the appointment. Which I did.

At 4:40pm, three hours and forty minutes into waiting for the promised call from the promised tech, I called to get an estimated time of arrival and got a recording that said my number was blocked. What?

So I called from my wife's phone, and the agent answering said, "Hmm, I don't know, let me see, this looks strange. May I put you on hold for a minute?"

He comes back after several minutes, and tells me my account is "bugged". Bugged? What do you mean? "It's hard to explain. A supervisor will reach out to you tomorrow." They never did.

I don't think it's a leap to judge that One Hour Heating and Air Conditioning of Prescott could not accept being asked to perform as promised and as paid for. To provide invoices, and to competently diagnose HVAC equipment. So, they simply blocked my calls. They did not cancel the appointment. They did not tell us. They left us waiting for the tech for 4 hours. And they blocked my calls. All I was asking for was what Benjamin Franklin Plumbing/ One Hour Heating & Air Conditioning of Prescott promises for their fee.

Seriously, blocking my calls? They could have simply said, "We won't perform as promised, and we won't be showing up for the appointment, because you confronted us on our lack of performance." I only asked them to comply with their stated code of ethics. And they just stood us up. That's truly awful business practice. Not to mention their diagnostics.

These clowns are not ethical. I'd go somewhere else. Also, check out their one-star reviews on Google. Ignore the 5-star reviews. If you don't want one-star service, don't call One Hour Heating and Air Conditioning of Prescott.