Firstly waited as everyone for a parasol to be delivered which eventually arrived as per updates, on arrival some items were missing and that is where the personal touch kicked in which made me realise just how much Whitestores owners genuinely care about there customers and restored my faith back in customer services. I have previously bought numerous products with no issues so have never need any help but all I can say is that when Tom the MD found out about a problem I had with some missing items he went above and to firstly to contact me within minutes of finding out but to express how unhappy he was with the items being missing(a transportation issue and not Whitestores) but secondly to make sure it was dealt with immediately and to make sure it was to our complete satisfaction, within 24 hrs the items were with us and parasol was up and being used! I can not speak highly enough of the customer service and personal touch and care for customer opinions from Tom and his company, amazing service and looking forward to the pergola arriving next and ordering the corner couch in a few weeks time, thanks so much for the time taken to speak to your customers. 100% recommend this company. Tom, can’t thank you enough.