Still waiting, lost in transit
Brought a book for my dad's birthday, due by tomorrow. Emailed to chase eta as couldn't find order through website and royal mail tracking didn't work. Told lost in transit and that it would need to be replaced.
Pointless spending more money on delivery, prompt reply from customer service but no compensation for the fact that my order will now be late.
Reply from In The Book
Thank you for your review.
We are sorry to hear that you have not received your item.
From your order we can see that your order was dispatched on the 5th July on a tracked Royal Mail service, which your tracking information would have been sent to you in your dispatch email. From your order being collected from us by Royal Mail, unfortunately your order has been misplaced and therefore lost in transit, which we do apologise for.
To try and rectify the situation, the Customer Representative has requested an urgent replacement for you and upgraded your delivery method to a next working day courier service to speed up the delivery and to get the order to you as quickly as we can.
Please do accept our apologies for the inconvenience caused.
Kind Regards,
The In The Book Team