Hi K Wade,

Thank you for taking the time to leave a review. I'm sorry that you've had a poor experience with our services. This is very disappointing to hear, and I can assure you that this isn't the level of service that we want to provide.

If you would like to discuss this matter further with a member of our team, please give us a call on 0345 454 1111. We are here to help and would really like to get this issue resolved for you.

If you are experiencing WiFi issues, please do take a look at https://virg.in/wifisos for information on how to improve your connection.

Please also take a look at https://virg.in/fixlandline to touble shoot any problems you are having with your home phone.

Kind regards,
Serena