Terrible service
Halfords Farnham... Terrible service. I was promised a scooter repair in 2 days. That never happened and I never got a phone call. Unable to contact them via the call centre on 5 occasions. 3 times I was told they were't taking calls! 2 times I was promised they would call back. They didn't. Eventually I got through and was told that they would call me the next day to confirm repair, I could tell from the persons attitude that he had no intention whatsoever of contacting me, and needless to say... He didn't. Eventually I had to raise an official complaint before anyone would bother to contact me. Finally got my scooters back 1 week later than promised
Reply from Halfords Retail
Hi there Caddy,
Thanks for taking the time to leave a review with us, we really appreciate your feedback as it helps us to improve in the future!
We're really sorry to hear about your experience when leaving your scooter in for repair at our Farnham store. We'd certainly expect any repairs to be conducted in the lead time advised and for you to be kept updated along the way.
In order to protect your details, we've reached out privately to request some more details. If you'd like to respond to this confirming any references you may have and your contact email address, we can of course take a look.
Kind Regards,
Gemma.