Terrible experience. Did not disclose full charges upon purchasing service, which means now recipient has to pay extra to receive something sent as a gift--exactly the kind of thing that you usually avoid by turning to a professional courier rather than the regular Post Office. I had used Interparcel in the past but lesson learned, and will ensure that at least my division at work gives them no further business. No attempts to rectify the situation either when I rang their customer service, no option to try to pay any charges on my end now to at least avoid the problem this will cause for the receiving party before it happens. On the contrary, additional charges are likely, I'm told, if delivery is unsuccessful regardless of their oversight, should I wish to recover the item sent, so I will likely forfeit also the insurance I purchased with the service. Zero support. Better to deal directly with the companies they use instead which would have provided full information as I've just found out after inquiring directly with UPS, if there's no real added value to the 'service' Interparcel provides. UPDATE: Sigh. Note how tone-deaf Interparcel is in their reply that they are still referring to a 'customer' when item sent was a gift - not a corporate context! Their online platform does not bring up options to calculate taxes or fees, which I would have gladly paid. UPS has already explained they sold me the wrong service. But notice how uninterested they are in providing a solution: this is what you can expect if you have a problem with them too...