Trying to get through on the phone to ask questions about the car...awful. On hold for 35 mins so gave up.
Once I'd placed the order the comms were great - Stephen (the young man who guided me through the rest of the process) was excellent. E-mails kept me up to date where the car was and booking the delivery slot was easy. Car turned up exactly on time with a phone call from the driver to say he was 30 mins away. Good handover.
BUT ... I purchsed a Jaguar F-Pace ... a premium luxury car and paid 90% of the cost myself. Where are my floor mats ???? How can you deliver a luxury SUV and not provide floor mats??
UPDATED 2nd July 2021 : Excellent customer care from Penny at Cinch. Phone call same day as I complained, Floor mat issue sorted out quickly and efficiently. Lots of comms by phone and email. My faith in Cinch is restored !! Would recommend.