I placed my order of over £100.00 for delivery. The box was ripped open and received by the courier in that state. It was soaking wet and everything in the order was wet. The frames had a corrugated cardboard was covering was now totally useless after becoming sodden with the contents of a dog deodorant and fabric softener. These 2 liquid items even thought place into a plastic bag, had clearly spilled their contents on everything in the box. The box used was a large box but no attempted had been made to pack the contents securely. I spoke to an online adviser who gave me an email address to forward photographs of the items damaged and list the 3 items that were missing. Upon receiving the said photographs she said she would issue a refund. I waited 3 days for the email, even emailing her again to ask when the refund was due. I received no reply once again, I rang the Wilkos customer service number and spoke to a very apologetic male, who checked through the email and sent and organised the refund whilst I was on the phone, explaining it would be in my account within 3-5 days. I asked for him to place a complaint and he said he would write to the appropriate department. In summary, I paid for a delivery, which had missing items and items that had soaked the whole contents of the box. I had to rinse the softener and dog deodorant off everything in the box taking approx. 30 minutes. I had spent, 45 minutes with the online advisor and another 30 minutes with the telephone advisor. All this inconvenience for the so called convenience of having items home delivered. So 1h 45m spent doing something I should have not needed to do and a sorry was finally given when I rang the customer service advisor. I will never get a home delivery from the again from Wilkos. I got a refund for the some of the damages and missing and eventually an apology. WOW!!! after reading your values, I can definitely say 'It was NOT fun!'. You did not care!, I was not respected!, nobody was being their best! and the only ones who need to pull together is your corporate echelons, so they can experience what it is like at ground level and henceforth make truthful value statements about the company.