Very Dissatisfied!!
Very first time I ordered from Man Crates and will definitely be the last!! Placed my order for a Father's Day gift that I was told would be delivered on Father's Day did not deliver as of yet. This completely ruined the day by not delivering on time. I am out of state and specifically ordered because Man Crates gave the option and told me it would deliver on this day.
I appreciate the offer to "refund my shipping" but this whole experience has left such a bad taste that I will not use the company again.
Reply from Man Crates
Hi Lori,
We have looked into your order and can see using the tracking that the order did ship out on the day we expected in order for delivery to occur on time. Which, under normal circumstances would have had your package arrive on time.
We can see that our carrier did indeed drop the ball and we feel awful about that. After looking at the tracking we can see that there is no reason indicated by FedEx for the late delivery, although packages have been delayed by various issues shippers are facing during these uncertain times. Unfortunately we're unable to anticipate delays caused by our carriers, and would definitely have attempted to make alternate plans for your order if we could have. We're happy to see that we've refunded your shipping costs in full for the trouble.
That's not to say we're washing our hands of the late delivery, you counted on us and the ball was dropped while your order was on the way. Give us a call at 866-902-7260 and we'll work with you to make this right.
-Team Man Crates