Five weeks plus to get a refund organised and another few days to get the refund processed, 3 live chats, two emails, 2 phone calls totalling 2 1/2 hours to get money back for a faulty pair of trainers costing £100 that lasted a few weeks of light wear and developed a fault.
Calamity with everyone we dealt with, atrocious service, lies about refunding times, broken promises and simply an utter shambles, we will not use ASOS for anything again