This has to be the worst service I have ever had in my life. I knew there would be lead time so that was fine. But delivery is absolutely atrocious. 3 failed appointment times. You chase and resolution team who are nice takes 25 mins to get through. Then on final delivery the pallet force guy was abnoxious totally rude, even though I was explaining other firms deliver. I will probably ask for a full refunds as this has been the most farsical transaction ever and hope others are aware before they purchase. UPDATE: within 20 mins of me posting this review had a call from the owner. Apologised profusely and is actioning a change here. He sounded shocked and genuine that this is not the service he would expect and I believe him and will also do something commercial re this as well. So here is hoping that Tom can come through which ai am sure he will. He sounded very genuine Re improving and hence wanted to be balanced and promised I would edit this review. 2ND UPDATE : TOM has gone out of his way to get the goods delivered which has now occurred and has been excellent since his involvement! The goods are great.