A very disappointing experience. Huge delays, delivery dates constantly being falsely promised. Faulty goods. There’s a problem with quality control.
I understand due to the pandemic that many companies have struggled with supply and that can’t be helped however I do think to sell products and list an in stock date on the website & then fail to meet that date, give another date and fail to meet that date too is unacceptable. It’s just annoying for the customer and in fact has caused me lots of problems since I was ordering for my business. When products do eventually arrive and they are damaged that just adds to the frustration. It’s cost be lots of time in unpaid hours. I also think the near permanent 20% off offer online makes a mockery of the prices and the brand. Poor marketing because it’s not really a sale. Just lower the inflated prices by 20% permanently.
I still don’t have all my items that were ordered in February! Nobody contacts you with any updates. One has to keep phoning and chasing and waiting long times on the phone to get through. The team are very pleasant on the phone I must say, it’s probably difficult for them dealing with all the queries.
I am so underwhelmed, disappointed and frustrated by the whole exhausting experience.