Online chat on website
I asked a simple question on your online chat facility on your website today and I was met with aggression instead of an answer. You might want to have a look at your staff's replies. Appalling. *Their name was "Lindsay C."
June 10, 2021
Unprompted review
Reply from Pets at Home
Hello, thank you for writing to us. I'm sorry to hear you have been left feeling this way after your conversation with our colleague. We will of course look into this matter with the relevant management team. Many thanks, Steph.