Ordered a carpet from the newport branch,had to wait awhile,to be dealt with as only 1 member of staff in the whole store.Finally ordered the carpet we wanted and was told to expect a call,when carpet was in stock.Manager called a week later to arrange a day for fitting,we arranged a day,and was told to expect a call in the morning of the fitting day.
The day before fitting ,I removed all the furniture and pulled up the old carpet,ready for fitting the following day.
On the morning of fitting day,I received no call,so managed to get through to the store after about 30 odd attempts, to be told,they've just left with the carpet and will call you shortly. 3 hours later still no call,tried to call the store but no answer after another 30 odd attempts, so had to tweet carpetrightuk, who then got the store to call me,and then to be told,that they called at address,but no one was home,which is a blatant lie,as we were home all day waiting and then to be told they won't be arriving to fit the carpet today.
Was promised a call first thing next day,next day arrived and no call,once again could not get through to the store as no one would answer the phone.Had to tweet again,and was told by tweet that they'd definitely be there today,they finally did turn up,but no call to advise us.
I would seriously have a good think about using carpetright,as all you will have,is hassle from start to finish. I'll never ever use again