First claim I had made having been with this insurance company for ten years. They placed price caps on certain items of treatment that were not clearly stated anywhere in my policy. I questioned this and was told the caps constantly change, which is why they are not set out. This is misleading and when researching further I found out that any caps should be clearly stated in the policy wording - this was not the case. On taking it further they waived the caps - but I have formed a negative opinion of this company.


Thank you for your response - my point is that any caps on items should be transparent and made clear in my policy documents - which they are not - the customer should be able to see any caps when they purchase the policy. The Financial Ombudsman makes it clear that any capped fees should be clearly stated. It is not right that you only find out about these when you make a claim and it is not right - as I was told by one of these agents that these caps change frequently.