Bought quite a few £50 vouchers from Shell to give to my customers and staff as rewards for loyalty and hard work. I had one voucher returned to me from a customer saying that the voucher was out of date. (this in in very small print on the back of the voucher). I gave my customer the cash for the voucher instead. I later found that I had 10 left from the bulk I purchased that had ran out of date. I contacted customer service several times to request updated vouchers in replacement to get a generic email from a person called elle from shellgo+ asking for photos of the front and back of the vouchers. I sent these over several times only for her to keep on sending requests for the photo`s ( even replying to my email twice with the images attached) requesting for the images. After much to and frowing and me having to send fresh emails to get a reply and offering to send my out of date 10 vouchers for £50.00 back. She then sent another email asking where I purchased the vouchers. Why oh Why could this not be as simple as abc 123 in one message!!!how difficult can it be to say please attach images and place of purchase. It is very clear that Shell have no intention of replaceing the vouchers purchased ans I can only summise this is down to either a failing company or corporate greed. I will never purchase any vouchers or fuel from shell ever again and will be advising all my customers, staff and friends against using shell. I have now started purchasing vouchers as rewards from my local supermarkets to issue instead. Be warned, check the expiry dates on the small print if you have any any don`t think you will get replacements if they run out... extremely dissappointed and an expensive lesson for me and my company.