I have been waiting for Hermes to collect a parcel from me all week, and despite several emails to Amazon customer service, they have still not collected it. Each time I have got through to Amazon (which is 4 times this week), I am given a different answer, but promising that the item will be collected the next day. This evening the agent said that I had to print out yet another label and take it myself to the post office. I am absolutely furious as this is not the first time this has happened with Amazon. Their customer service haven’t a clue as to what they are doing.