Review of Mountain Warehouse


Rated 1 out of 5 stars

I ordered Pakka Kids Waterproof Poncho…

I ordered Pakka Kids Waterproof Poncho Navy, Large for my son on Saturday 8 May 2021, was told by the automated service it was dispatched on Tuesday 11 May 2021 and sent to Hermès. Hermès tracking shows not received, I called up Mountain Warehouse who confirmed it out of stock and they will refund me today, disappointed with the customer services and will never use them again.

May 15, 2021
Unprompted review

Reply from Mountain Warehouse

Hi Rakesh,
Thank you for taking the time to leave a review.
I am extremely sorry to hear that your order has been had to be refunded due to a stock issue.
If you would like to discuss this further, could you please email info@mountainwarehouse.com with the subject heading "Trustpilot Review #847138"
Kind regards,
Clare.
MW Trustpilot Team

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