Contacted them on chat facility as a 15kg parcel was left in communal area of flats and driver ran off when I tried to ask him to help me get it in due to disability as they usually do with me (they’re usually pretty good if you ask nicely). Pets at home contacted them for me and the driver came back and was very pleasant about it, moved it for me, and said he’d know for next time I needed help. Contacted chat again to ask them to pass on some positive feedback to the driver and his company for the pleasant way he dealt with being called back. I found the chat service very quick and efficient, and the operatives friendly and seemed to know what they were doing.