One of the tops I ordered fits well and am pleased with it. Another ordered at the same time (also a medium) was far too small which made me wonder if it had been labelled wrong. I don't mind returning items but found that the cost of £12 to return the item tracked back to Germany from the UK has put me off ordering again in case I get the wrong size again. I think it's generally difficult to order clothes online without trying them on so I generally do end up sending bits back that don't quite suit me, which is fine if there is a free returns service. Two thirds are very clear about the fact that they do have to charge for returns being a small company but after having a couple of companies charge for returns now, I think I'm going to stick with companies that offer a free return service as you can quickly waste a lot of money returning things that don't fit. Shame because I do really like a lot of the clothes!