Good Afternoon Trudy Bishop,

Thank you for your review and time on the telephone today.

I am sorry to hear of the issues you have experienced with your medication, as advised if medication does change and the patient is on repeat dispensing prescriptions, Ideally the surgery should cancel the old repeat dispensing prescription and reissue again with any amendments needed.

This means that just one batch of prescriptions are active at any one time instead of two/three batches.

I hope this explanation helps with future orders.

Please accept our apology for any inconvenience caused.
Kind regards,
Chris