Review of boohoo


Rated 2 out of 5 stars

Ripped belt loop after first try

I bought three coats some days ago (a khaki petite belted coat, a black trench coat, and a stone wrap belted coat). I tried them once when they arrived and they seemed fine, but because I was indecisive about returning one of them I packed them all again. I decided to try them once again before returning. I dressed one of the coats (the stone wrap belted coat) and as I was putting the belt through the belt loop it ripped off. I couldn't believe this, after wearing it only once! I don't understand how can this happen after been tried once and during a simple movement.
I looked closely and noticed how badly everything was stitched. Bad quality clothing...no wonder it was on sale. It's really disappointing because it's a pretty coat and fits me well, but I don't want to keep something that won't last but I also not sure if I can return it and get the refund since it got damaged.
I wouldn't recommend buying coats, if you're looking for something with quality that lasts.

April 18, 2021
Unprompted review

Reply from boohoo

Hi Jaqueline, thanks for taking time to leave a review and making me aware of this, I can assure you that this is not the way things go here!

Please can you send a photo of the fault over to our customer service team and we can get this resolved for you? We're available 24/7 via email and social media. All of our contact information can also be found here on site; https://www.boohoo.com/customer-service#folder-cs-folder-contact. - Jack

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