We rent a flat in a city centre and it took us a while to find out who our supplier was as apparently nobody knew. We had already rang Powershop after finding some old letters in a drawer - asking if they supplied us, they said no, we then rang British Gas and they found out for us that Powershop did actually supply our gas and electricity. After ringing them back again and telling them what British Gas had told us, they hung up on us half way through the call. Fast forward to getting our first bill they charged us over £400 including late fees etc. (bearing in mind, they had not attempted to contact us in any way and they even thought that they didn't supply us). Nonetheless it was money owed, so we paid it in full. They are awful with communication, they hardly ever responded to our emails. Our billing was completed through direct debit, they'd take it on a different date every month which made things difficult.

We have recently swapped suppliers and are now with Swalec (SSE) - who have been so helpful and have already set up a smart meter for us (something that Powershop said could not be done), these are great with communication. Today, we recieved an email from Powershop (bearing in mind that they haven't supplied us since 18/03/21) saying that we owe them £758.92 for a 30 day period, we have been paying money to them every month in the amount specified by them. So where on earth did they get this figure from?

All in all, a truly horrendous experience and I wouldn't wish it on my worst enemy, a terrible brand with poor image and reputation. Do not go with this supplier.