I ordered the mug with a Peaking Cat, and contacted customer service when it didn't arrive a couple of weeks after it was supposed to be delivered. Probably got lost during transport after it arrived in The Netherlands (that was as far as the track and trace went). They replied very quickly and prepared a new shipment immediately. This one was delivered within the expected delivery time. The mug is exactly as expected, it was a gift for my boyfriend and he's very happy with it!