Review of Quzo UK


Rated 1 out of 5 stars

Deliberately misleading product…

Deliberately misleading product description on Quzo.net for F-GT gaming seat.

Their website clearly shows comprehensive images and specifically describes components which were not included with my order.

I eventually managed to contact Quzo.net about the issue and found them to be disinterested and less than helpful just stating that they could sell me the missing items separately for an additional £119.
The manufacturer, (Next Level Racing), includes the components in the package for an RRP of £518 and Quzo's price reflects this included package price being advertised as originally £560 and reduced to £395. They even had the cheek to try and accuse me of trying to be fraudulent by asking them to make good what their listing included!
I also found communication with them very difficult as they do not answer the phone or respond to emails and I have had to go through the PayPal resolution centre to try to get a solution. They have also failed to responded to my request to return the product in exchange for a refund which is against my consumer rights.
I suggest that other buyers save themselves the hassle that I’m unfortunately having to go through and buy elsewhere, for quite a bit cheaper. Amazon lists the item I received for £358.99

March 30, 2021

Reply from Quzo UK

Hello Jonathan,

Thank you for your review.

We have been in communication with you several times and tried to explain that the F-GT gaming seat you purchased had additional add-on components which are completely separate products and not included.

This information is clearly stated on our website and mirrors the information provided on the official manufacturer website.

I feel it's important for any other reader to point out that you attempted to extort additional products, worth over £100 from us, threatening to leave negative reviews on several sites if we did not send it out free of charge.

We have 1000's of positive reviews from our customers online both through our website, eBay and Amazon shops. We also have won the Feefo Trusted Service Award for 2020 and 2021.

Best regards,
Richard (owner)

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