I received an email saying my parcel had been delivered, it hadn't. Went on live chat where they insisted it had been handed over to me. They kept insisting it was handed to me and the driver was in my area from sat nav. It then went to an investigation. Got an email the next day telling me exactly the same. That the parcel was handed over to me (using my Christian name) and that they could prove the van was in the correct place however he did most definitely did not deliver to me. It stated that their investigation was closed and if I had an issue to take it up with the sender!!! This is clearly an error with Yodel as I have now found out it was handed to a neighbours teenage daughter named ANNABELLE!! and that he hadn't asked her name, just left the parcel with her which she thought had been ordered by her parents so left it in their hallway until he parents came home today. Disgraceful behaviour lying and trying to make me out to be the liar!! The number on our house is plenty big enough to see so it was the driver who went to the wrong house.... not at all happy