Couldn't organise a p*ss up in a brewery. I ordered a black coat last night - email confirmation showed pink coat in picture and link to the pink coat, which I hadn't even viewed on my browser let alone ordered, funnily enough! Customer services email says I "can" amend or cancel the order but it's a typo, because it then goes on to say I have to refuse the delivery - doesn't tell me what will happen from that point though! I realised today that when I ordered from Millets last year - instead of sending me my item, they just randomly refunded me with no contact! If you can get what you need from elsewhere, just do that - avoid these clowns!