So disappointed in my experience with this company and will not shop again. Upon receiving an exchange, I submitted to return all of the items as none of them worked. One was even an incorrect item; another was a different colour of a shirt I had already bought but came in a completely different fabric (this wasn't specified on the site) and it was really uncomfortable. I submitted my return immediately but due to the current COVID situation it was a few weeks before I could actually send the items, but I returned them as soon as I could. My return arrived with S+S 45 days after the items were delivered to me. At no point during the returns process was it stated that I only had 14 days to actually return the items after submitting my return. I see now this is stated on their website but I didn't know at the time, otherwise I would have reached out to them. Because my return did not arrive with them just 14 days after I submitted for a return, they have only given me store credit and absolutely refuse to refund me. This is for an order worth £176 which is a huge amount and would make such a difference to my budget right now! I can guarantee I won't be shopping with them before this store credit expires because 1) I do not plan to purchase nor do I have a need for any more clothes and 2) I do not want to support the company after my customer service experience, so this is a £176 loss for me. I think it's so unreasonable not to provide me with a refund in the current situation, especially considering my order wasn't even correct. Every single other company I've done business with during this period has been so flexible. I'm so disappointed. I will not be shopping with this company again.