After I had my Midlands train to Nottingham cancelled without notice, and being told my ticket was not valid for other carriers, I was able to book via app the next avanti train to Birmingham. Once onboard I decided to de stress with a coffee and told my story of woe to the guy behind the buffet who apologised for my experience on the railway system today and offered me a complimentary coffee. Total class fella 👏👌👍well done Avanti