Extremelly difficult administration
Second Edit: after 40 days and >70 emails I can confirm the full amount was finally reimboursed.
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Edit: after a month Informatique.nl provides a "solution" which is to return part of the money BUT charge me €109,95 for the software that their computer has installed.
I won't pay for software I've never asked for, I've never used, I don't own and I don't want.
Informatique.nl has to return the full amount.
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One month ago I bought a computer from informatique.nl for 1806,49 euros.
After some days, the computer arrived with a defective graphics card and components slower than expected. Performance tests showed the system as working in the worst 2% percentile.
It was not the product I expected.
I asked for support to send the computer back, which Informatique.nl denied. I had to take a taxi to send this, which was not reimbursed by Informatique.nl either.
Now they have my computer and my money. I've been without a computer for one month. They don't pay any compensation either; instead, Informatique.nl said they wouldn't accept the return because the Windows activation is used. (they have an instructive that explains how to activate your computer with the code)
After 40 emails not helping, I want to contact the authorities to get my money back.
Reply from Informatique
Dear mister Vasquez,
We are very sorry that the computer has a defective graphics card. We have a carry in / postal return support which means we do not provide an pick up warranty but we compensated you the costs for the return from Belgium to the Netherlands by Parcel post. Unfortunately we cannot reimburse your taxi costs. You have activated the Microsoft Windows license and added this to your personal Microsoft account. You request was a refund for the computer instead of a replacement of the graphics card. We have just send you an email with the solution we can provide for you.
Yours sincerely,
Informatique customer support
Update 17-03: Dear mister Vasquez, we made a credit invoice for the computer. The problem was not the activation of Windows but the connection of the license key to your personal Microsoft account. We solved this with your support and again our apologies for the inconvenience.
Yours sincerely,
Informatique customer support