Good morning

Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.

We expect all orders to be made as close to the advertised image as possible. While we do allow for substitutions in our bouquets to account for seasonal variations and stock availability, the flowers should be of the same colour, style, quality and size as the image on the website.

Looking at the history of your order, we can see that a member of our customer service team has contacted yourself regarding this to help resolve this issue.

Sincere apologies for the inconvenience caused.

Kind regards
Eflorist