I wish there was a negative star rating. This company is almost certainly the very worst on the planet in handing consumer problems. They either ignore the issue completely or, if you badger their CEO with the threat of richly deserved public humiliation, he gets one of his well trained liars to call you promising that they will personally fix the issue and within the week the matter will be resolved.What then happens is precisely nothing. Ofgem have been investigating SP since Spring 2020 after thousands of poor service complaints from consumers. SP management think Ofgem are a completely toothless joke and just ignore them and SP just get worse and worse. Ofgem should use their powers and remove SP licence to supply electricity. Show some intent Ofgem, this shower need shutting down.