Review of White Stuff


Rated 1 out of 5 stars

Poor customer service to Ireland

White stuff now insist that Ireland customers use their Rebound portal for returns. You won't know the cost of the return until you begin the process as they charge depending on the value and quantity of order. Therefore I am afraid to order as I have not got an idea how much the return would cost. I assume Wjite Stuff are passing on return custom fees to the customer and this process reflects this. Seems a bit sneaky and underhand. They should give Irish customers the option to return from Northern Ireland ( still in the UK) for free as Ireland is a small island and some people cross the border on a daily basis.I can't see myself ordering from White Stuff again until they change their return process.

February 15, 2021
Unprompted review

Reply from White Stuff

Hi LeeBee.

Thank you your review and the feedback you have provided on our international returns system.

You have made very some important points and we have forwarded this on to our Logistics & Ecommerce teams to review

Kind regards
Customer Care Team

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