We love Schuh as a shop, however the online order process is as bad as it gets. I recently ordered a pair of men's shoes which we were told would be with us in three to five days, nine days later they turned up. on trying them on it became obvious that one of the shoes has a fault in the sole. I reported this to Schuh who very kindly informed me that i could send them back (at my expense!) and they would replace or refund them. had i just changed my mind i could understand paying to return them, but the shoe is faulty so why should i have to pay to return them.
I will hold on to the shoes until the local store reopens and take them back to store. that will be the last time i have anything to do with schuh online.