Review of Pura Vida Bracelets


Rated 1 out of 5 stars

Its flimsy + Customer service is bad.

Its flimsy & looks cheap, nothing like the pictures on the website/social channels.
I ordered 3 rings and all arrived misshapen, they are sent with no packaging, in a small slightly padded envolope - then blamed the courier for any damages.
When I asked for a refund, was sent an email to confirm a new order had been placed. I aked again for a refund & was told I didn't originally ask for a refund (I did) and that my replacement order was on its way. When I forwarded evidence that I had asked for a refund the reply was 'I didn't see that. We don't offer refunds'
Wouldn't buy from them again or reccomend. The website is very deceiving. If the quality of the rings aren't worked on, they should at least be sent in sturdier packaging to avoid.

February 9, 2021
Unprompted review

Reply from Pura Vida Bracelets

Hi Emma! We sincerely apologize for the inconvenience that this has caused you. Rest assured that we will pass this feedback to the appropriate parties and use this to improve moving forward. If you need any assistance with your order, please contact us at info@puravidabracelets.com. Thank you for being a valued customer.

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